1. What Clear is
Clear is an information service about licensed senior living communities. We publish prices that communities make public, state licensing and inspection records, ratings we calculate, and other information, and we help families contact communities.
Clear is not a care provider, a medical adviser or a licensed facility, and does not recommend a particular community.
2. Information on the site
- State records come from public records published by state agencies (in California, the Department of Social Services, Community Care Licensing Division) and, for nursing homes, from the Centers for Medicare & Medicaid Services. We link to the official reports. Records can be delayed or incomplete; the official record prevails.
- Prices are what communities publish, with the date we saw them. They are not quotes or offers. Care fees and other charges may be extra.
- The Clear Rating is our opinion, calculated from public records and other information. It is not a guarantee of quality or safety and is not issued by any government agency.
- Care fit shows what is on record about a community’s services. It is not a promise that a community can care for a person or has a place available.
- Reviews shown on Clear are posted on Google and are the opinions of the people who wrote them.
- Drive times are typical drives without traffic, from OpenStreetMap data. Real drives can take longer.
Always visit, ask questions and confirm details with the community before you decide. We work to keep information accurate and correct it when told, but we do not guarantee it is complete, current or error-free.
3. Questions and visit requests
When you send a question or a visit request, it goes to the community through Clear, and their reply comes back to you through Clear. We pass on what you wrote; we do not speak for the community, and we cannot promise when or how it will answer.
4. How Clear is paid
Using Clear is free for families. Communities may pay Clear a fee after a family we introduced moves in. These payments never affect ratings, the order of results or what we publish about a community.
5. Your account and updates
You sign in with a code sent to your email; keep access to that email secure. You can stop update emails at any time, and delete your account on Your account.
6. Your content
If you send a question or a visit request, you confirm it is honest and does not include other people’s private information, or health details of someone who has not agreed to you sharing them, or anything unlawful. We may decline to pass on messages that break these rules.
7. Communities
Communities may claim their listing to correct information and answer questions, under separate terms for communities. Claimed listings are labelled. Information from the state record cannot be changed by a community, and neither can the Clear Rating.
8. Acceptable use
Do not copy the site’s data in bulk, scrape it, interfere with its security, or use it to harass anyone.
9. Liability
The site is provided “as is”. To the extent the law allows, Clear is not liable for decisions made using the site or for indirect losses. Nothing in these terms limits rights you have under consumer protection law.
10. Changes and contact
We may update these terms and will change the date above; important changes will be announced on the site. Contact: hello@clearseniorliving.com. How we handle personal information is in our Privacy notice.