No photos yet
Merced Girard Residential Care Facility
San Francisco · 0.6 mi from Portola Gardens · Assisted living
Clear Rating 89 · Good0 Google reviews
State record not on Clear yet
Price on requestNot published
Portola Gardens
350 University St, San Francisco, CA 94134 ·
See how Portola Gardens fits the person you’re finding a home for.
Monthly costPrice on requestNot published
Clear Rating78/ 100FairHigh confidence
Safety, 5 years0Type A citationsNone in five years33 state visits
Size104residentsLarge communityLicensed since 2019
Care fit Where this comes from“On record” means it appears in state records. “Listed by them” comes from their website. “Not on record” means there’s no record either way, so ask. Care needs come from the senior you added.
Checked against state records and their website
See whether Portola Gardens can meet their needs
Add your senior’s care needs and we’ll check each one against state records and Portola Gardens’s website.
What Portola Gardens has on record
Nothing on record yet.
Not listed doesn’t mean not offered. It means there’s no record, so ask.
Also listed on their website
- Mental-health support
- Care coordination
- Assisted Living Waiver program participation
Being on record means the state or Portola Gardens lists it. It doesn’t mean they’ve accepted your senior or have a room.
Cost Where this comes fromPrices and rooms come from the community’s own website, dated when we saw them. The typical range uses communities nearby that publish prices.
Rooms, prices and how families pay
Price on request
Portola Gardens doesn’t publish prices. Most small homes share prices by phone or email.
Rating & safety How to read thisThese are the state’s own categories. Type A: problems that, if not corrected, put residents’ health, safety or rights at direct and immediate risk. Type B: problems that could become a risk without correction, or record-keeping problems that affect care. Both must be corrected. Complaints the state didn’t confirm are shown but never counted against the community.
Our score, and what state inspectors found
Checked 4 Nov 2026
Our scoreHigh confidence
78/ 100Fair
Fair means 70–84 on our 0–100 scale.
- Safety record 53%87
- Inspection quality 35%61
- What families say 12%88
How this score is worked out
We combine the state safety record (53%), how routine inspections went (35%) and what families say (12%). Payment never changes a score. Full method on the Clear Rating page.
The state record, last 5 years
0Type AType AThe state’s most serious category: problems that, if not corrected, have a direct and immediate risk to the health, safety or personal rights of residents.most serious category
3Type BType BThe state’s less serious category: problems that could become an immediate risk without correction, or record-keeping problems that affect care.less serious categoryNone cited again at the next visit
4 of 15Complaintsconfirmed by the state
No Type A citations and 3 Type B citations in five years, from 33 state visits. The state confirmed 4 of 15 complaints.
Type A and B are the state’s categories for what inspectors found at the time.
Get an email when the state publishes a new report about Portola Gardens. Every report, good or bad. Portola Gardens never sees who signs up.
Visits, newest first
2026
- 7 Apr 2026ComplaintNot confirmed
The state didn’t find enough evidence to confirm the complaint.
- 24 Mar 2026ComplaintNot confirmed
The state didn’t find enough evidence to confirm the complaint.
- 24 Mar 2026Case management visit
No citations.
- 18 Mar 2026Routine inspectionType B
1 Type B citation. Based on record review, the licensee did not comply with the section cited above in 4 out of 4 residents did not have physician orders for bed rails in the resident files, which poses/posed a potential health, safety or personal rights risk to persons in care.
Correction plan due 25 Mar 2026. Not cited again for this rule at the next state visit (complaint visit, 7 Apr 2026).
- 4 Feb 2026Case management visit
No citations.
Daily life Where this comes fromFrom the community’s own website. Not checked by the state.
From the community’s own website
- DiningRenovated dining room
- ActivitiesDaily programs and weekly outings are offered, including live music, art activities, and celebrations. Residents can enjoy the garden and the…
Location
Where it is, and how far it is from home
350 University St, San Francisco, CA 94134From the state license record.Get directions
Reviews
What families say. Separate from the state’s safety record.
Checked 4 Nov 2026
4.8★★★★★
6 Google reviews · as of 4 Nov 2026
See all 6 reviews on GoogleToured or lived here?
Help other families with an honest review. We check every review before it goes live.
- ★★★★★
We chose Portola Gardens to care for our mom during her time in hospice, and overall, we’re grateful we found this facility when we needed it most. The staff showed genuine compassion, and the administrative team was consistently responsive and supportive. Our mom didn’t speak English, but the diverse staff was patient and respectful in their interactions with her, which meant a lot to us. The…
Jul 2025 · Google - ★★★★★
Portola Gardens Assisted Living in San Francisco has been the biggest gift to our sister and family. After a near death accident which left our sister with a permanent brain injury, we searched for the perfect facility that would meet her physical, mental and social needs. Our family is beyond grateful for the exquisite care our sister is receiving from the nursing staff, the activities…
May 2024 · Google - ★★★★★
Portola Garden was there in a pinch. Great team and a valued resource. Thank you.
Nov 2022 · Google - ★★★★★
My family member resided at Portola Gardens for 4 years. The facility was renovated in 2019; it offers a pleasant and welcoming front room where residents are able to lounge and watch television. There is a sun room that offers plenty of natural light, where the residents can sit and relax; it also faces the backyard, where the residents can sit on one of the benches and enjoy the fresh air. …
Apr 2021 · Google
Plan a visit How it worksTell us roughly when suits you and ask anything you like. Portola Gardens gets your questions with the request, suggests a time and confirms by email.
In person or by video, with any questions you have
Just have a question?
1When suits you?
HowWhen★ Lunchtime is the best time to see a meal being served.
Who2Tell us about the person moving Required
So Portola Gardens can tell you up front whether they can meet the care needed, before you visit. About 2 minutes, and saved for every community you contact. “Not sure” is a fine answer.
- Who it’s forWho they are to you. Age and current home are optional
- Care needsWhat they need help with
- Move timingRoughly when
Also helpful: · optional
3Anything you’d like to ask or tell them? optional
We send these with your request so Portola Gardens can come prepared, and often answers by email before you visit.0/1000Not sure what to ask? Tap to add:
In person · as soon as possible · any time of day · with them
Add who it’s for, care needs and move timing to send.
Next you’ll see exactly what’s shared before anything is sent. Prefer to talk first? Call a Clear guide · How we’re paid
Nearby
The closest communities to Portola Gardens, with the same details as your search.
Jewish Home & Rehab Center D/P Snf
San Francisco · 0.9 mi from Portola Gardens · Nursing home
Medicare ★★★★★0 Google reviews
State record not on Clear yet
Price on requestMedicare or Medi-Cal often pays- No photos yet
Lynne & Roy M Frank Residences
San Francisco · 1 mi from Portola Gardens · Assisted living
Clear Rating 93 · Excellent0 Google reviews
State record not on Clear yet
Price on requestNot published
License
From the state license record
- License #
- 385601045
- Type
- Residential care for the elderly (RCFE)
- Capacity
- 104 residents
- Since
- 2019
- Licensee
- Portola Gardens LLC; Ciminocare
- County
- San Francisco