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Arbor House
South San Francisco · 0.1 mi from Serra Highlands Senior Living · Small care home
Clear Rating 50 · Below average0 Google reviews
State record not on Clear yet
Price on requestNot published
Serra Highlands Senior Living
501 King Drive, Daly City, CA 94015 ·
See how Serra Highlands Senior Living fits the person you’re finding a home for.
Monthly costPrice on requestNot published
Clear Rating37/ 100Serious concernsMedium confidence
Safety, 5 years2Type A citationsNone cited again at the next visit28 state visits
Size120residentsLarge communityLicensed since 2023
Care fit Where this comes from“On record” means it appears in state records. “Listed by them” comes from their website. “Not on record” means there’s no record either way, so ask. Care needs come from the senior you added.
Checked against state records and their website
See whether Serra Highlands Senior Living can meet their needs
Add your senior’s care needs and we’ll check each one against state records and Serra Highlands Senior Living’s website.
What Serra Highlands Senior Living has on record
Nothing on record yet.
Not listed doesn’t mean not offered. It means there’s no record, so ask.
Being on record means the state or Serra Highlands Senior Living lists it. It doesn’t mean they’ve accepted your senior or have a room.
Cost Where this comes fromPrices and rooms come from the community’s own website, dated when we saw them. The typical range uses communities nearby that publish prices.
Rooms, prices and how families pay
Price on request
Serra Highlands Senior Living doesn’t publish prices. Most small homes share prices by phone or email.
Rating & safety How to read thisThese are the state’s own categories. Type A: problems that, if not corrected, put residents’ health, safety or rights at direct and immediate risk. Type B: problems that could become a risk without correction, or record-keeping problems that affect care. Both must be corrected. Complaints the state didn’t confirm are shown but never counted against the community.
Our score, and what state inspectors found
Checked 4 Nov 2026
Our scoreMedium confidence
37/ 100Serious concerns
Serious concerns means 0–49 on our 0–100 scale.
- Safety record 53%10
- Inspection quality 35%60
- What families say 12%87
How this score is worked out
We combine the state safety record (53%), how routine inspections went (35%) and what families say (12%). Payment never changes a score. Full method on the Clear Rating page.
The state record, last 5 years
2Type AType AThe state’s most serious category: problems that, if not corrected, have a direct and immediate risk to the health, safety or personal rights of residents.most serious categoryNone cited again at the next visit
3Type BType BThe state’s less serious category: problems that could become an immediate risk without correction, or record-keeping problems that affect care.less serious categoryNone cited again at the next visit
7 of 12Complaintsconfirmed by the state
2 Type A citations and 3 Type B citations in five years, from 28 state visits. The state confirmed 7 of 12 complaints.
Type A and B are the state’s categories for what inspectors found at the time.
Get an email when the state publishes a new report about Serra Highlands Senior Living. Every report, good or bad. Serra Highlands Senior Living never sees who signs up.
Visits, newest first
2026
- 20 May 2026ComplaintNot confirmed
The state didn’t find enough evidence to confirm the complaint.
- 28 Apr 2026Routine inspectionType B
3 Type B citations. Including: Based on records reviewed, 1/5 staff members was fingerprint cleared to work at a facility, however was not associated which poses/posed a potential health, safety or personal rights risk to persons in care.
Correction plan due 5 May 2026. Not cited again for these rules at the next state visit (complaint visit, 20 May 2026).
- 28 Apr 2026ComplaintConfirmed
The state confirmed the complaint, with no citations.
- 13 Mar 2026Case management visit
No citations.
- 13 Mar 2026ComplaintConfirmed
The state confirmed the complaint, with no citations.
Daily life Where this comes fromFrom the community’s own website. Not checked by the state.
From the community’s own website
- Diningchef-prepared meals in an elegant dining room
- ActivitiesLife at Serra Highlands Senior Living is filled with opportunities to stay active, social, and inspired, with options like exercise classes, art…
Location
Where it is, and how far it is from home
501 King Drive, Daly City, CA 94015From the state license record.Get directions
Reviews
What families say. Separate from the state’s safety record.
Checked 4 Nov 2026
4.5★★★★★
26 Google reviews · as of 4 Nov 2026
See all 26 reviews on GoogleToured or lived here?
Help other families with an honest review. We check every review before it goes live.
- ★★★★★
I spoke with Nikka about finding a place for my uncle. Nikka was very responsive and helpful and even though my uncle was not a fit for Serra Highlands due to his condition, Nikka gave me great information so I could continue my search for another facility. Most places don’t give you the time of day because you are wasting their time. Please call her if you need information about Serra…
May 2026 · Google - ★★★★★
I went with a good friend to check out the place. Nikka Solis was our guide - she gave us a thorough tour and valuable advice on choosing the best living arrangements. Our hour-long meeting was packed with useful information. Ask her about her cream puffs - they were delicious.
Apr 2026 · Google - ★★★★★
Giving This Review 1 start only half of the worker very unprofessional activity person is very gossip and unprofessional some staff yelled to his own employee for making mistake he could had talked to him very politely and needs an action to those people who are entitled kitchen manager(Him) and Activity person (L) thank u
Apr 2026 · Google - ★★★★★
Although we discovered Serra Highlands was not the best fit for our mother, we left with a good impression. It was clean, organized and staff was friendly.The following day, I spoke with Ruth briefly and she is someone with a wealth of knowledge and was willing to be a resource of information even though were no longer interested in the facility. She was awesome!
Jan 2026 · Google - ★★★★★
We truly enjoyed our visit at Serra Highlands Senior Living. Elaina received us, gave us a detailed description of the facility. Even though my mother is not qualified for their facility, she still gave us a comprehensive tour and recommendations for the facility that would be suitable for my mother. Elaina is super nice, knowledgeable and helpful. The facility is clean and well maintained, and…
Apr 2025 · Google
Plan a visit How it worksTell us roughly when suits you and ask anything you like. Serra Highlands Senior Living gets your questions with the request, suggests a time and confirms by email.
In person or by video, with any questions you have
Just have a question?
1When suits you?
HowWhen★ Lunchtime is the best time to see a meal being served.
Who2Tell us about the person moving Required
So Serra Highlands Senior Living can tell you up front whether they can meet the care needed, before you visit. About 2 minutes, and saved for every community you contact. “Not sure” is a fine answer.
- Who it’s forWho they are to you. Age and current home are optional
- Care needsWhat they need help with
- Move timingRoughly when
Also helpful: · optional
3Anything you’d like to ask or tell them? optional
We send these with your request so Serra Highlands Senior Living can come prepared, and often answers by email before you visit.0/1000Not sure what to ask? Tap to add:
In person · as soon as possible · any time of day · with them
Add who it’s for, care needs and move timing to send.
Next you’ll see exactly what’s shared before anything is sent. Prefer to talk first? Call a Clear guide · How we’re paid
Nearby
The closest communities to Serra Highlands Senior Living, with the same details as your search.
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Kasa Jomi
South San Francisco · 0.2 mi from Serra Highlands Senior Living · Small care home
Clear Rating 93 · Excellent0 Google reviews
State record not on Clear yet
Price on requestNot published - No photos yet
Bel Amor III
South San Francisco · 0.3 mi from Serra Highlands Senior Living · Small care home
Clear Rating 92 · Good0 Google reviews
State record not on Clear yet
Price on requestNot published
License
From the state license record
- License #
- 415601127
- Type
- Residential care for the elderly (RCFE)
- Capacity
- 120 residents
- Since
- 2023
- Licensee
- Pacifica Cl Ca LLC; Pacifica Daly 2 LP; Daly City
- County
- San Mateo